Accessibility Statement

The Royal Grove Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service, from reservation to check-out.

Digital Accessibility Compliance Guidelines and Goals 

We strive to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) level A + AA success criteria. 

We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.  

Continuous Digital Monitoring 

Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. 

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time. 

We welcome feedback  

If you experience any difficulty accessing or navigating our websites or have any  accessibility-related questions or comments, we are listening. Please contact us at reservations@royalgrovewaikiki.com   with a description of the issue you encountered and your contact information. You are also welcome to call us at 808-923-7691 for assistance 24 hours a day, 7 days a week. 

The Royal Grove Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. We invite you to review accessibility information and guidance directly from Facebook, Youtube, Twitter and Instagram. 

Accessible Features and Amenities 

The Royal Grove Hotel is compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.   

Please note that Royal Grove Hotel does not have designated wheelchair-accessible accommodations. Please contact us directly at reservations@royalgrovewaikiki.com or 808-923-7691 to discuss your needs. We are happy to consult with you and provide more information.

Property features

Accessible public entrance. 

The registration desk is 36” high.

Accessible route from the public entrance and rooms to the registration area.

Accessible elevator.   

Accessible route to the elevator from the public entrance, registration desk and rooms. 

Accessible emergency exit: Main entrance.  

TTY for guest use.

Visual and audible alarms for smoke, fire and emergency.

Service animals are welcome at the Royal Grove Hotel.   

Accessible Business Center.

Accessible route to Business Center from the public entrance and rooms.  

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Royal Grove Hotel website.